• Tenants overview & FAQ

Around 1,300 people of all ages live in a TND home. From toddlers to seniors, our goal is to make your home a springboard to success.

The residents of our homes are at the center of coordinated services delivered by TND and our partners. Our commitment to our tenants is that our homes are of high standard, and that our residents access the services that they want and need to live healthy, engaged, and thriving lives.

The Neighborhood Developers is a nonprofit that provides affordable rental apartments. WinnResidential is the property management company hired to oversee the day-to-day operations of these properties. We all have the same goal: our residents are happy in their homes.

Frequently asked questions

  • The Neighborhood Developers (TND) is a nonprofit that develops and owns affordable rental apartments. WinnResidential is the property management company hired by TND to oversee the day-to-day operations of these properties.

    Winn is responsible for collecting rent, property maintenance, and much more.

    TND’s Resident Services team works closely with WinnResidential to provide our residents with the support and services they need to ensure a good quality of life.

  • You pay rent online by using WinnResidential’s portal, called ActiveBuilding.com. When a resident moves in, they are given a guide on how to set up their ActiveBuilding account

  • Work orders are submitted by calling the WinnResidential office at 617-884-0692 during office hours (9AM to 5PM). If you call outside of office hours, a calling service will page the maintenance staff on call for emergencies.

  • To apply to live in a TND property, please contact WinnResidential for a rental application.

    You can call the office at 617-884-0692. Or stop into the office located off of the parking lot located behind 4 Gerrish Ave / 615 Broadway in Chelsea.

  • Always make sure you call the WinnResidential management office at (617) 884-0692 to discuss your challenges. They will contact our Resident Services team, and together we will assess the situation and find the best solution.